Known issues: We have noticed that if you have a Yahoo, Hotmail and Live.com legacy email accounts, and this is not particular to us, that emails sometimes just don’t get to the your email account. We would recommend updating your email account or use another non legacy email address.
If you are successful with your booking, a receipt of your card payment will be emailed to you and you will then receive a second email confirming your tickets and other purchases if any. This email tends to arrive a minute or two after though.
If you cannot find your ticket confirmation email, the first thing to do is to check your spam, junk mail or trash folder. Search email@example.com or tickets@ for ease.
If you find the email from Campus West, (firstname.lastname@example.org), select it, right click and move to the folder of your choice e.g. inbox.
You can also add our tickets email address - email@example.com to your email account Safe Senders List or Filter. Please see guide on how to do this on your Hotmail, Yahoo and Gmail accounts.
Also check your email rules and disable any rules or forwarding rules relating to tickets or Campus West.
You can also change your antivirus software program filter to allow emails from firstname.lastname@example.org. Email programs and providers as well as firewalls and antivirus software has been known to sometimes block legitimate emails.
You can access your online account only when it is activated i.e. by booking online or having your account and password set previously. All your purchase history along with details of tickets for your up and coming events will be listed on your account.
Here is a guide on how to check your tickets on your Campus West Online Account
You do not need to print the tickets out but you can just show the ticket details displayed in your online account as this will allow you entry to your film, session or event at Campus West.
If you are having a party at Campus West and you have changed your email address to another, let us know at email@example.com and we will resend you your party confirmation letter that has the link to party food form.