Cinema and Roller City Specific
The Cinema Exhibitors' Association Card for Carers
The Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is made available to you. If you require a carer, simply apply for your CEA card from www.ceacard.co.uk. Your CEA card will entitle your accompanying carer to a free seat. This policy is valid at all times. As the CEA Card is valid for those requiring assistance who are 8 years and above, it is applicable to our cinemas and in addition to Roller City.
In order to prove your eligibility for the free Cinema and Roller City carer ticket, you need for the first time, to show us your CEA Card and you will be set up to book tickets online and in person as a CEA cardholder. If for some reason you are unable to pop in to have you card verified, you can email us an image of your CEA card (the side with your photo and expiry date) and we will set you up in our system. All CEA card at the time of use must still be valid.
The Access Card
We also accept Access Card (also known as the CredAbility Card or a Nimbus Card) as proof of disability. The card symbols enables us to meet your needs. We offer card holders a free carer's ticket to Cinema, Roller City and Soft Play City. If you are interested in getting an Access Card, in case you don't already have one, please visit https://www.accesscard.online
To book online using the various Access Card ticket types, you will need to first register your card with us by emailing us a screenshot of the card showing your name, and expiry date. After checking and verifying your membership, we will then set you up on our system.
Soft Play City Specific
In Soft Play City, we offer free entry to parents/carers accompanying one child if disability ID is shown.
If you are not booking online, turn up and show your document over the counter and you will be issued a free Carer’s ticket.
However, if you plan to book specifically Soft Play Carer tickets online, you must first register with us, by emailing a screenshot of any valid document that proves disability. This may be HAND Card, Access Card, Disability Living Allowance document or a letter from DWP regarding such matters or from a medical professional body confirming the diagnosis. When sending us such documents, please redact any sensitive information. We will then set you up and enable you to use the SEND SPC Carer (free with Child ticket) ticket type online. This is the free carer ticket that will be issued.
Please in all cases,the registration process may take up to two to three days.
Wheelchair users and guests with restricted mobility
Campus West is wheelchair-accessible and all screens, Soft Play City and Roller City have wheelchair access. There is a ramp to the main entrance, interior ramps and a lift from the ground floor to the first floor.
Customers who use a wheelchair do not need to provide proof of Registered Disabled status.
A complimentary ticket will be automatically issued to a wheelchair user with a companion when buying tickets in person.
To purchase tickets online, wheelchair patrons will need to complete the registration form. They will only need to do this once for ease of ticket purchases in the future.
Campus West is baby and wheelchair friendly. There are baby friendly changing facilities and accessible toilets as well as a DDA compliant lift for wheelchair users visiting Campus West. Find out more about Campus West accessibility.
Hearing impaired guests
English-language subtitles are available at certain screenings. Infra-red hearing loops are installed in all our screens.
Find out more here.
Sight impaired guests
Guide dogs are welcome at all times in all our cinemas and across the building except in Soft Play City.
If you need more details about disabled access, please email firstname.lastname@example.org