Campus West will ensure that Roller City is managed appropriately and provide free of charge protective safety equipment such as wrist, elbow, and knee pads for use duration of a skating session. Failure to request and use such equipment is entirely at the customers risk.
Under NO circumstances are candles/sparklers/naked flames/glass allowed in Roller City.
Strictly NO alcohol other than that purchased from Campus West is allowed on the premises.
All personal belongings and valuable items must be left at home. However if this is not possible, they should be placed in the lockers provided. Neither the management nor any staff of Roller City shall be responsible for the loss, theft or damage to any property or valuable belongings of any skater or spectator.
Animals are not allowed in Roller City (except Guide or Hearing Dogs).
If due to unforeseen circumstances, for example extreme weather, Roller City has to close, a full refund will be made available.
We strongly recommend that all skaters are aged 8 and over as we find that those who are aged 7 or under generally do not enjoy skating unless they are experienced. We leave this to your discretion.
Roller City staff will be entitled to remove any person(s) from the premises deemed to be under the influence of alcohol, drugs and prohibited substances or who is behaving in a manner deemed to be in conflict with these terms and conditions and without the right to a refund.
We reserve the right to close the whole or part of Roller City at any time or restrict the number of persons having access to any part of the rink at any time due to capacity or if deemed necessary for the security and safety of guests and staff. And can do so without the right to refund or compensation.
We reserve the right to refuse admission to Roller City or to ask you to leave, using appropriate action to enforce this right, in any given situation.
Public Skate Sessions
Children must be accompanied by an adult unless the session description states otherwise.
Adults in family sessions must be accompanied by at least one child.
Children that are 10 years and under must be accompanied by an adult at all times when in Roller City.
The parents/guardians are fully responsible for the control/behaviour of all children and the subsequent consequences of their actions.
An adult constitutes as 18 years and over and a child constitutes as 17 years and under.
We operate a No ID – No Roller City policy to manage entry into any age restricted session. Everyone, who looks under or over the specified age restriction, is required to produce either proof of their age to gain entry. ID types are listed earlier in these term and conditions. If you have bought tickets in advance you will still have to bring an ID with you, if you do not bring an approved ID you will be refused admission and tickets will NOT be refunded. No other forms of ID are accepted.
Alcohol is not allowed into Roller City except for sessions that are explicitly for those who are 18 years and over.
Alcohol is only permitted for consumption by persons that are 18 years and over (or as the law dictates) - ID will be asked for.
No food and drink, other than that purchased from Roller City or Humphrey's Food and Drink, is allowed during public skating sessions. You can buy drinks, snacks or order food until 7.30pm from inside Roller City.
There is no re-admittance once you have left the session and a new ticket will need to be purchased.
Tickets are only valid for the session that has been booked.
Entry into Roller City is subject to availability.
Booking skate hire in advance does not reserve your size of skate and no discount is applied when skate hire is bought as a standalone.
The designated party area is not for the public when it is in use.
Private skates will be checked on entry. You must cover protruding axel nuts on inline skates, otherwise their use will be banned.
No stunt, speed or chariot skating during any skate sessions.
Any injuries regardless of severity should be reported to a member of staff. If you fall or hurt yourself please see a marshal.
Do not skate against medical advice or with any condition which could be exacerbated by such.
For the safety of all skaters no chewing gum is allowed while skating in the rink.
No skating is permitted on the raised public area or by the skate hire area.
Skaters or spectators must not enter the DJ booth, staff area or other restricted areas.
Skaters must ensure all hired skates are returned to the skate hire counter after a skate session or party.
We do not allow photography during public sessions.
For a public session there will be three Front of House Assistants (FOHA) in Roller City for up to 150 customers at any one time and 1 additional FOHA thereafter for every additional 50 customers.
The Manager has sole responsibility for admissions and determines the number of admissions during the operation.
The final decision is linked to providing both a safe and quality experience for all those skating. No more than 200 people are admitted at any one time. From time to time a one in one out system may operate and this is controlled by the Manager.
Exclusive Skate Parties
The hire period and time for Roller City is for the agreed party type that is agreed at the time of booking. For exclusive parties you have 10 minutes access before the start time to set up and 10 minutes to tidy up afterwards.
Skate Parties in Public Sessions
The hire period and time slot for a skate party in Roller City is for the agreed party type which is confirmed and paid for at the time of booking. Entry is at the advertised start time and departure is at the end of the normal session time.
All Parties in Roller City
All children (17 years and under) attending a party must be accompanied and supervised by a responsible adult at all times. Campus West does not accept responsibility for the supervision of children.
Skate parties can only be held for those aged 8 and over and all skaters must be aged 8 and over.
Skate parties cannot be sold to anyone under the age of 18.
All skate party prices include skate hire and VAT.
Use of your own roller skates or roller blades is welcomed.
Skate parties are available to book online and from Humphrey's till point near the Screen 2 entrance.
No refunds are given once a party has been paid for. Parties must be paid in full at the time of booking. We do not accept deposits.
Email confirmation will be received once payment in full has been made for all parties booked through Campus West website or in person (where an email is available).
If a party organiser is late or fails to arrive on the date and time confirmed on the booking, no refund or rescheduling alternatives will be granted.
No partial refund is available where fewer skaters or children than expected attend a party.
You can exchange a skate party for the same rate or a higher-rate party for a different date or/and time when options are available.
The maximum number of skaters for all parties will be between 15 and 60 depending on the party type ordered.
Party organisers and/or hirers are fully responsible for the actions and control of all guests, adults or children, attending the party or private hire.
We do not provide table cloth, decorations or balloons but you can bring your own if you wish. Please remember to remove your decorations, clean up after your party.
The party organiser must ensure that they vacate Roller City with all their belongings at the end of the allocated party time.
The party organiser is not permitted to sub-let the premises.
The party organiser may not do anything on the premises that might endanger the premises, its occupants, or violate its terms of insurance.
Only parties booked in person at Campus West or through our website may be held within our premises and accorded all benefits due to the party type booked.
A group of 15 or more skaters is not a party unless it involves a transaction for an in session or exclusive party.
Babes-in-arms (12 months or under)
Babes In Arms are allowed into Roller City sessions but must have a ticket for admission. Children under 12 months can obtain a free ticket the till point at Roller City entrance; any child over 12 months can pay Spectator Prices (if available). Please be aware that Roller City sessions can be very loud and may not be suitable for very young children.
Wheelchairs are allowed to Roller City provided the carer supervises the wheelchair and the user at all times and the carer wears shoes and not skates whilst on the rink. We also can provide a ramp up to the rink entrance as there is a very small step at the entry and exit point. By ordering wheelchair accessible ticket, you acknowledge that the accessible ticket and carer ticket are for use of a person with a disability. Campus West reserves the right to eject or take action against individuals who fraudulently obtain these tickets.
Wheelchair users must be accompanied by a carer and Roller City will not provide a carer in the absence of one.