Campus West does not accept responsibility for the loss or damage to any personal belongings.
No personal belongings or valuables shall be entrusted to any Campus West employee.
Under NO circumstance can candles be lit or any form of naked flame be used in Campus West.
The parents/guardians are fully responsible for the control/behaviour of all children and the subsequent consequences of their actions.
Campus West is a parent or carer supervised facility. We employ a team of extremely dedicated and committed staff who pride themselves in offering a very high standard of customer service. Their friendly and professional approach ensures a clean, safe and comfortable environment for all.
Children that are 10 years and under must be accompanied and supervised by a responsible adult at all times. Children 11 to 17 remain the responsibility of their parents/guardians at all times even if the parent/guardian is not present. Campus West does not accept responsibility for the supervision of children of any age.
From time to time equipment and spaces, within Campus West, may be closed for maintenance or repair, we will ensure our best efforts that all areas are open but we cannot guarantee this. For example this may mean that a piece of equipment with Soft Play City may not be in use, part of the roller rink may be under repair or cinema seats are out of use.
Food and drink not purchased on the premises cannot be consumed at Campus West. Cooked food from our kitchen is not allowed in any of the auditoriums - this because it have a strong smell and also cam be distracting to other customers more so than other prepackaged foods
Humphrey's kitchen uses nuts, fish, eggs, shellfish, milk and gluten products and it is impossible to fully guarantee separation of these items in storage or preparation of cooking. Although every effort is made to minimise the risk, some dishes may contain bones. Description of dishes are subject to change according to current ingredient supply levels. Whilst every effort is made regarding awareness to food allergies and intolerances the customer has a responsibility to inform us of their allergy or intolerance.
It is the customer's responsibility to report all accidents to a member of staff in order to ensure that we can provide any necessary assistance and minimise the potential of reoccurrence.
We reserve the right to alter, remove and add to any of the facilities as part of a process of continuous improvement and customer safety review.
Campus West reserves the right to refuse admission in reasonable circumstances or to request any ticket holder to leave Campus West and to take appropriate action to enforce this right.
Campus West does not refund tickets. If other circumstances prevent the customer from attending Campus West and its operations, no replacement or refund will be given. The decision not to attend any event is then purely that of the hirer or customer.
For a small consideration for like-for-like events only and subject to availability, we can exchange tickets for screenings and performances. See FAQ - Can I exchange my tickets? for more details.
If due to unforeseen circumstances, such as extreme weather, Campus West has to close, a full refund will be made available.
All hirers and guests booking and attending an event at Campus West shall comply with these terms and conditions, health and safety notices and announcements as well as any reasonable instructions given by our staff. Failure to do so means being subject to eviction and liable to Campus West for any breaches.
The Duty Manager's word is final in all circumstances.
This information and Terms and Conditions are subject to change at any time.
Rules of Admission
The Manager’s word (representing the Council) is the final decision for all matters pertaining to daily operation of Campus West.
Babes-in-arms are classified as 12 months or under. Each operational area deals with them slightly differently, please see individual sections below.
Everyone entering the Theatre, The Cinema, Soft Play City or Roller City needs a valid ticket which must be produced on arrival and shown to a Front of House Assistant.
We accept as valid tickets printed out or displayed on mobile phones.
Glass and china is prohibited in the Theatre and in all cinema screens. Plastic/paper cups will be offered.
Mobile phones, pagers and alarms must be turned off at all times during performances/screenings. For public screenings, all events and sessions, cameras and recording equipment are not allowed in Campus West.
We are not obliged to issue any refund or allocate another event, screening or performance if for any reason you miss or arrive late to your event, screening or performance
Campus West operates a no ID no entry policy for age restricted events. Anyone who looks under or over the specified age restriction, is required to produce one of these forms of ID:
If you have bought tickets in advance you will still have to bring ID with you if required. If you do not bring ID, you will be refused admission and tickets will not be refunded. No other forms of ID are accepted.
Customers may not do anything on the premises that might endanger the premises, its occupants, or violate its terms of insurance.
Campus West is a non-smoking establishment, this includes electronic cigarettes
Guide dogs or Similar
Animals are not allowed in any part of the premises (except Guide or Hearing Dogs).
Alcohol and ID
ID will be required for anyone who appears to be under the age of twenty five. This is not negotiable. The decision of the bar staff is final. Those forms of ID listed above are acceptable.
Campus West reserves the right to refuse the serving of alcohol to any person known or believed to be under the age of 18. Furthermore, Campus West reserves the right to have removed from the premises any person attempting to purchase alcohol for consumption by a person known or believed to be under the age of 18.
Strictly NO alcohol, other than that purchased from Campus West, is allowed on the premises.
Purchase of Tickets
By purchasing a ticket(s) by any means (over the counter and online or other method yet to be defined), you are agreeing to our Terms and Conditions of sale. Please be sure you abide by these terms and conditions before any purchase.
If you buy tickets for events where Campus West is acting as a ticket agent then in addition to these terms of business you are also bound by the client’s term of business, which may differ from our own. Please visit the appropriate website for that information.
Campus West will not be held responsible for tickets which are lost or stolen.
Campus West reserves the right to sell tickets through outside agencies. We accept no responsibility for tickets or services purchased through an agency or third party.
We accept payment by Visa, MasterCard and BACS. We take contactless payments and also accept Apple Pay and Google Pay. We do not accept American Express cards.
Discounts are shown in the listings for each show but may not be available for all performances. From time to time we may also make supplementary special offers in addition to those published in our events listings or on our website. Discounts cannot be combined with other offers (unless specifically stated) or applied retrospectively, and may be withdrawn at any time. Proof of ID may be required. Some discounts will not be available online. For certain screenings, events and sessions “Free tickets”, “VIP’s”, and any “discounts” offered including the Zebra discount, will not apply. In such cases, this may be advertised on our websites.
Tickets for Schools
Tickets for schools or groups must be paid for before any changes in the price setup (expiration of discounts of any kind) as advertised or no later than 7 days prior to a performance (whichever is sooner) by which time payment must be made to confirm the booking.
What is an adult?
An adult constitutes as 18 years and over, a child constitutes as 17 years and under, a senior constitutes a person over 60 years. A babes-in-arms constitutes as 12 months or under. A student must produce a valid photo I.D student card.
Carers and Babes in Arms
If you are ordering carer and baby seats for performances that allow babes-in-arms, you are acknowledging that these tickets are for the explicit use of a carer and a babes-in-arms. Campus West reserves the right to eject or take action against individuals who obtain tickets fraudulently.
A complimentary ticket is a ticket that has not been purchased and it is provided at no charge to the holder of the ticket. It is a ticket which is offered free of charge.
Complimentary tickets can be used to redeem any qualified event regardless of the price of admission of that event.
Campus West complimentary tickets may be distributed for purposes of charity or as a gesture of goodwill.
Complimentary Tickets can only be authorised by Campus West Senior Management Team.
When approved complimentary voucher coupon codes will be issued by the administration office.
These codes can be used in person and online.
The codes can only be used once. They are single use only. Once redeemed, they cannot be returned, or credited for any other item or experience. They cannot be exchanged, replaced, or reinstated even when the event is cancelled, or tickets returned. It is not a gift voucher or a gift card that can be redeemed multiple times.
The customer should activate the complimentary coupon code in the Review Order page when booking online.
Complimentary tickets are however subject to “No Free Ticket “(NFT) restriction which may be imposed by film distributors on some selected films and screenings and are not valid for use on that specific film or screening until the restriction has been lifted (This may be 1 - 2 weeks on first release).
The Complimentary coupon codes are also not applicable to Panto, Exclusive Roller City, Soft Play City and Bouncy Castle parties, Event Cinema, Specials events (e.g. Christmas and Halloween parties at Roller City or Soft Play City), One-Off Specials like the Midnight or Gala Night screenings.
They are also invalid where a free ticket is already issued or discounted, for instance when a Carer Free CEA cardholder ticket type is used and other such scenarios.
Complimentary tickets can be withdrawn if other terms and conditions of entry are not met.